We understand that travel plans change. Our cancellation policy is designed to be fair — protecting your ability to cancel with a reasonable notice period, while also acknowledging the costs our team and drivers incur when trips are cancelled at short notice.
If you need to cancel or modify a booking, please contact us as early as possible — the sooner you tell us, the better we can accommodate you.
| Notice Given | Cancellation Charge |
|---|---|
| More than 24 hours before pick-up | No charge — full refund if advance paid |
| 6 to 24 hours before pick-up | 50% of the trip fare |
| Less than 6 hours before pick-up | 100% of the trip fare |
| No show (driver at pick-up, guest absent) | 100% of the trip fare |
Flight delays: If your inbound flight is delayed, we track your flight in real time and hold your driver at no extra charge. No cancellation applies for delays outside your control.
| Notice Given | Cancellation Charge |
|---|---|
| More than 48 hours before pick-up | No charge — full refund if advance paid |
| 24 to 48 hours before pick-up | 25% of the trip fare |
| Less than 24 hours before pick-up | 50% of the trip fare |
| Less than 6 hours or no show | 100% of the trip fare |
| Notice Given | Cancellation Charge |
|---|---|
| More than 7 days before departure | No charge — full refund of advance paid |
| 3 to 7 days before departure | 25% of the total trip fare |
| 1 to 3 days before departure | 50% of the total trip fare |
| Less than 24 hours or no show | 100% of the total trip fare |
For trips where hotel or accommodation bookings have been made on your behalf, the hotel's own cancellation policy will also apply and will be communicated to you at the time of booking.
Monthly retainer contracts may be cancelled with a minimum of 30 days written notice. No cancellation charge applies if notice is given within this period. Early termination within the 30-day notice period will result in a charge equivalent to one month's retainer fee.
For group events, conferences, and MICE bookings involving multiple vehicles, the following applies:
In the event of cancellation due to circumstances beyond either party's control — natural disasters, government orders, road closures, extreme weather events, or other force majeure events — we will work with you to reschedule or issue a credit for the amount paid. Refund decisions in force majeure situations are made on a case-by-case basis with fairness to both parties.
Modifications to confirmed bookings (change of date, vehicle, route, or time) are subject to availability and the rate applicable at the time of modification. Modifications are not treated as cancellations provided the booking remains active.
Refunds where applicable are processed within 5 to 7 working days to the original payment method. For cash transactions, refunds are made via bank transfer or UPI to the account specified by the guest.
To cancel a booking, please contact us in one of the following ways. A real member of our team will confirm your cancellation in writing:
Please quote your booking reference or the name and date of your booking when contacting us. Cancellations are effective from the time we confirm receipt — not from the time of your message.