A proprietary platform covering trip booking, dispatch, GPS tracking, digital duty slips and vendor payments — built by us, for how we actually operate.
Most car rental companies run on phone calls, paper logbooks and WhatsApp groups. Palanquin Ecotales runs on a proprietary Duty Management System — built specifically for our operations, covering trip booking, driver dispatch, live GPS tracking, digital duty slips, and vendor payments. It's not a generic fleet app. It's ours, and it's live.
Our Bookings team, Operations team, Accounts team, Admin, and our vendor partners each have a dedicated portal — built around their specific workflow. A guest never sees internal fleet details. A vendor never sees another vendor's data. Everyone sees exactly what they need.
The Driver App requires no login at all — drivers access their trip via a unique link and OTP verification, start and end their trip with one tap, and the system handles the rest.
When a driver is assigned, guests receive a tracking link via WhatsApp — no app download, no account creation. The page shows the vehicle's live location, updating every 15 seconds, along with driver details.
For solo travellers and female guests in particular, there's a "Share Live Location" button to send the tracking link directly to family — a small feature that makes a real difference to peace of mind.
Each part of our Duty Management System addresses a specific gap we saw in how transport companies typically operate. Learn more about each component:
No bots. No automated replies. No app. When you WhatsApp or call Palanquin Ecotales, you speak directly with a member of our team — available 24 hours a day, 7 days a week.