Our Story

Born in
Guwahati,
Built for India

A small team of travel and automobile enthusiasts who believed Northeast India deserved better car service — professional, caring, and genuinely passionate about every journey.

2022
Founded in Guwahati
500+
Happy Guests
5.0★
Google Rating
All
States Covered
Who We Serve

Trusted by
Leading Organisations

We are proud to serve corporates, NGOs, government organisations, and individual travellers across Northeast India.

GPlus
GPlus
ORIX
ORIX
Redington
Redington
Wipro GE
Wipro GE
Yotta
Yotta
OIL
OIL India
ONGC
ONGC
BSNL
BSNL
PNR
PNGRB
UN
UNICEF
GPlus
GPlus
ORIX
ORIX
Redington
Redington
Wipro GE
Wipro GE
Yotta
Yotta
OIL
OIL India
ONGC
ONGC
BSNL
BSNL
PNR
PNGRB
UN
UNICEF
How We Started

More Than a
Car Service

The PalanQuin was born from a simple frustration — travelling around Northeast India was extraordinary, but finding reliable, professional car hire was not. We knew the region, we loved the roads, and we believed guests deserved better.

Starting in 2022 with a single Innova and a commitment to genuine hospitality, we have grown into Guwahati's most trusted car rental service — serving hundreds of guests, corporate clients, and travellers exploring all seven sisters of the Northeast.

Our name, The PalanQuin, is a nod to the palanquin — a traditional mode of dignified, comfortable travel carried by those who took their responsibility to the passenger seriously. That spirit lives in everything we do.

We are a small team, and we intend to stay that way. Every booking is personal. Every guest matters. Every journey is an opportunity to show Northeast India at its very best.

We don't just drive people from point A to B. We carry them through one of the most beautiful places on earth — and we take that responsibility seriously.

The PalanQuin Team · Guwahati
Our Values

What We
Stand For

Safety Above All
Every vehicle is regularly serviced and safety-checked. Every driver is trained, background-verified, and road-tested before joining our fleet.
Punctuality
Your time matters. We are always on time — whether it's a 4 AM airport pickup or a scheduled corporate transfer.
Transparency
No hidden fees. No last-minute surprises. We quote clearly and honour every price we give.
Genuine Hospitality
We treat every guest as a guest — not a transaction. Our drivers are courteous, knowledgeable, and genuinely happy to help.
Our Journey

Key Milestones

2017
Founded in Guwahati
Started with one Innova Crysta and a vision for premium, professional car hire in Northeast India.
2019
Fleet Expansion
Added sedans and SUVs to the fleet. Launched monthly hiring packages for corporate clients.
2021
Holiday Packages Launched
Began offering curated Northeast India travel packages covering Meghalaya, Kaziranga, and Arunachal.
2024
500+ Happy Guests
Reached 500+ verified guest journeys. Maintaining a 4.9-star Google rating with consistent 5-star reviews.
FAQ

Frequently Asked
Questions

Everything you need to know before booking.

How do I make a booking? +
You can book via the Quick Booking form on our homepage, or by calling us at +91 600 37 47 123, +91 70029 32645, +91 97066 82446, or by messaging us on WhatsApp. We confirm all bookings within 30 minutes during business hours.
Are all your prices inclusive of fuel? +
Yes — fuel is included in all our quoted prices. Toll charges and parking are billed separately on actuals.
Do you offer airport pickup at night? +
Yes, we are available 24/7 including late-night and early-morning airport transfers. A small night surcharge (between 11 PM and 5 AM) may apply. We track your flight status and adjust for any delays.
How far in advance should I book? +
For local and airport transfers, 12–24 hours in advance is ideal. For outstation trips and holiday packages, we recommend booking at least 3–5 days ahead to ensure your preferred vehicle is available.
Do your drivers speak English? +
Our drivers communicate in Hindi, Assamese, and basic English. For guests who prefer an English-speaking driver, please mention this at the time of booking and we will do our best to accommodate.
What is your cancellation policy? +
Cancellations made more than 24 hours before the pickup time are free of charge. Cancellations within 24 hours may attract a 25% charge. For multi-day trips, cancellation charges vary — please ask us for details at the time of booking.
Can I hire a car for travel to Meghalaya, Arunachal, and other states? +
Absolutely. Our vehicles are registered for inter-state travel. For restricted areas like Arunachal Pradesh, we also assist with Inner Line Permit (ILP) documentation guidance.
Do you offer corporate billing and GST invoices? +
Yes. We provide GST-compliant invoices for all bookings and have existing arrangements with several corporates for monthly billing. Contact us to set up a corporate account.
What payment methods do you accept? +
We accept cash, UPI (GPay, PhonePe, Paytm), and bank transfers. For corporate accounts, invoice-based monthly payments are available. Advance payment may be required for long outstation trips.

Still have questions?

We're here to help

Can't find the answer you're looking for? Reach out directly — we typically respond within 30 minutes during business hours.

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+91 600 37 47 123