Privacy Policy

1. Who We Are

This Privacy Policy applies to Palanquin Ecotales Private Limited, operating as The PalanQuin, a car rental and travel services company registered and operating in Guwahati, Assam, India.

Registered Address: Six Mile, Guwahati, Assam – 781022, India
Email: info@thepalanquin.co.in
Phone / WhatsApp: +91 600 37 47 123

By using our website (thepalanquin.co.in), contacting us via WhatsApp, phone, or email, or using any of our services, you agree to this Privacy Policy.

2. Information We Collect

We collect information that you provide to us directly and information that arises in the course of providing our services to you.

Information you provide to us:

• Name — to personalise our communication and bookings
• Phone number — to confirm bookings and coordinate with your driver
• Email address — for booking confirmations and invoices
• Travel details — pick-up location, destination, travel dates, number of passengers
• Company name and GST number — for corporate accounts and GST invoicing
• Payment information — we do not store card details; payments are processed through trusted third-party payment providers

Information collected automatically:

• Website usage data — pages visited, time spent, browser type (via cookies and analytics tools)
• Device information — operating system, screen resolution
• IP address — for security and analytics purposes

3. How We Use Your Information

We use the information we collect to:

• Confirm and manage your car rental bookings
• Assign the right driver and vehicle for your trip
• Communicate with you before, during and after your trip
• Issue invoices and receipts (including GST invoices for corporate accounts)
• Respond to enquiries and provide customer support — always through a real person
• Improve our services based on feedback
• Comply with applicable laws and regulations

We do not use your information for automated decision-making, profiling, or targeted advertising.

4. How We Share Your Information

We share your information only where necessary to provide our services:

• With our drivers — your name, phone number and trip details are shared with your assigned driver so they can reach you and complete the booking
• With payment processors — secure third-party payment services for processing transactions
• With legal authorities — if required by law, court order, or government regulation

We do not share your information with advertisers, data brokers, or any third party for commercial purposes.

5. WhatsApp & Phone Communication

The PalanQuin uses WhatsApp as a primary communication and booking channel. When you contact us on WhatsApp, your messages are received and responded to by a real member of our team — available 24 hours a day, 7 days a week. We do not use automated bots or AI systems to respond to WhatsApp messages.

Your WhatsApp messages with us are subject to WhatsApp's own Privacy Policy in addition to ours.

6. Cookies

Our website uses cookies — small text files stored on your device — for the following purposes:

• Analytics: To understand how visitors use our website and improve our content (via Google Analytics)
• Functionality: To remember your preferences during a session

You can disable cookies in your browser settings. Note that some features of our website may not function correctly if cookies are disabled.

7. Data Retention

We retain your personal information for as long as is necessary to provide our services and comply with our legal obligations. Booking records are typically retained for a minimum of 3 years for accounting and dispute resolution purposes. You may request deletion of your personal data at any time by contacting us at info@thepalanquin.co.in.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent where processing is based on consent
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at info@thepalanquin.co.in or WhatsApp +91 600 37 47 123.

9. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date of the most recent update is shown at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: info@thepalanquin.co.in
• WhatsApp: +91 600 37 47 123
• Address: Palanquin Ecotales Private Limited, Six Mile, Guwahati, Assam – 781022